Service & Repair
Built for the specialists — and just as sharp on the everyday maintenance and repair that keeps the bays full.
MSA is built to work on vehicles — all of it. The specialty work is where we started, but the same system runs your bread-and-butter maintenance and general repair just as well: scheduling the work, putting the right tech on it, looking up the job, and getting paid. The difference is the MOTOR integration, which gives your service writers the OE data to quote and build repair jobs fast.
Schedule the work and put the right tech on it
Lay the day out on the calendar, book appointments, and assign each job to the technician who should be on it. Everyone sees what they're responsible for and what's coming next — no clipboard juggling at the service counter, no work falling through the cracks on a busy day.
Track the time and document the work
Your techs track their time against each job as they work it, and document everything as they go — photos, notes, checklists, and time-stamped comments. You get a clean record of what was done and how long it actually took, which is exactly the data you need to know whether the job made money.
MOTOR: real OE data for real repair work
This is the tool that makes MSA a true general-repair platform. The MOTOR integration gives your service writers everything they need to quote and build a repair job fast:
- Scan or enter a VIN to decode the exact year, make, model, and engine — no guessing on the application.
- Pull factory labor times and build accurate estimates in minutes, not by hand.
- Reference OE repair procedures and wiring diagrams right alongside the job.
From there, the job flows through the same proven MSA workflow your specialty work uses — only now you're sourcing OE replacement parts, with the Nexpart integration coming soon to order them without leaving the job.
Get paid and close the books
Finish the same way every profitable shop does: collect payment in person with integrated 360 Payments, or send a text-to-pay or email-to-pay link for the customer who's picking up after hours. Then export the finished invoice to QuickBooks, Online or Desktop, with everything mapped correctly so your books stay clean.
The same system that runs the most demanding specialty shops in the country runs your maintenance and repair work too — with the OE data to do it fast, and the numbers to make sure every job pays.